When you book a call‑out for your Hydropool hot tub, here’s exactly what happens during the visit and why the on‑site fee, typically around £150 applies:
Booking and Pre‑Visit Screening
You call in or submit details online, describing your issue (e.g. jets not heating, leaking, control panel fault).
The service team will then get in touch with some follow‑up questions. Potentially asking for photos, to try and narrow down likely causes before scheduling a date for the technician to come and visit you.
Travel & On‑Site Time
A technician then drives to your address. The call‑out fee often includes travel costs within a set distance and up to one hour of labour at your home. Extra miles beyond that can incur per‑mile charges.
Initial Diagnosis and Attempted Repair
Once on-site, the technician performs a systematic diagnostic. Tests electrical components (heater, control unit, pump). Inspects for leaks, airlocks, pressure or flow issues, Examines seals, jets, filters, and sensors. Many common issues (airlocks, blown fuse, clogged filter) can be fixed during this first hour.
Assessment & Quotation
You then will get a detailed explanation of the issue, this will be in the form of a health check report. If parts or additional labour are needed, the technician provides a quote. If you proceed, parts and labour are extra. Otherwise, the visit ends, but your home is left diagnosed and informed.
Back‑Up Work
If parts aren’t immediately available or the fix is extensive, the parts are ordered and will return later—typically without a second call‑out fee, though this varies.
Summary of What You Pay For
1. Travel and fuel for the technician (plus vehicle upkeep).
2. Skilled professional time spent on-site diagnosing the issue.
3. Immediate minor fixes if possible within the first hour.
4. Precise assessment, providing clarity on root cause and next steps.
5. No-obligation quote, so you can choose to proceed or not.
6. Even if the issue turns out to be too complex for the first visit, you’re left with a full diagnosis, allowing you to decide if continuing with repairs is worth it.
How can you save time before the technician arrives?
Here are several practical ways you can save time and streamline the technician’s visit for your Hydropool hot tub:
Before the Technician Arrives
1. Fill the tub as normal unless advised otherwise. Keep it full at operating water level—this allows the tech to test jets, heaters, control units, etc, without waiting on a refill.
2. Ensure clear access to power. Make sure the hot tub is plugged in or hard‑wired, with the circuit breaker (RCD) accessible.
3. Provide water & hose access. Keep your hose connected to a water supply so the tech can top up or flush if needed.
Pre‑Visit Checks to Speed Up Diagnosis
1. Clean or replace filters. A clogged filter is a leading cause of low flow, heater trips, and jet issues—cleaning it could even resolve the fault before the visit.
2. Test water chemistry. Use strips or test kits to check sanitiser, pH, and alkalinity. Balanced water prevents chemical-related issues and reveals real mechanical faults.
General Maintenance Beforehand
1. Shock the water to eliminate contaminants and reduce troubleshooting time.
2. Wipe surfaces and scum lines to remove grime that might interfere with sensors or hide leaks—this also shows the technician you’ve taken proper care.
3. Document Any Issues. Take photos or note control panel error codes (e.g., flow, temperature, LF, messages). These clues can help the technician pinpoint the issue faster once on-site.